XenBite Vendor Privacy Policy
Welcome to XenBite ("XenBite", "we", "our", or "us").
This Vendor Privacy Policy explains how we collect, use, store, and protect information relating to vendors, restaurants, shops, and businesses ("Vendors") using the XenBite platform.
By registering as a Vendor on XenBite, you agree to this Privacy Policy.
1. Information We Collect
We may collect the following information from Vendors:
Business Information
- Business name
- Trading name
- Business registration details
- VAT number (if applicable)
- Food hygiene rating information
- Shop address and collection location
- Opening and closing hours
Contact Information
- Owner or manager name
- Phone number
- Email address
Financial Information
- Bank account details
- Stripe or payment processor account details
- Payout and transaction information
Operational Information
- Menu items
- Product descriptions
- Pricing
- Food images
- Availability status
- Surplus food listings
Technical Information
- IP address
- Device information
- Browser type
- App usage data
- Log data and analytics
2. How We Use Vendor Information
We use Vendor information to:
- Create and manage Vendor accounts
- Display Vendor stores and products to customers
- Process orders and payouts
- Provide customer support
- Improve platform performance and security
- Prevent fraud, abuse, or unauthorized activity
- Comply with legal and regulatory obligations
- Send operational notifications and updates
3. Payments and Third-Party Processors
Payments on XenBite may be processed through third-party providers such as Stripe.
Vendor payment information may be securely handled by these payment processors in accordance with their own privacy policies and security standards.
XenBite does not store full payment card information on its own servers.
4. Vendor Responsibilities
Vendors are responsible for:
- Ensuring food information is accurate
- Providing correct allergy and ingredient information
- Keeping account information updated
- Protecting login credentials
- Following applicable food safety and consumer laws
5. Sharing of Information
We may share Vendor information with:
Customers
Information necessary for order fulfillment, including:
- Business name
- Store location
- Menu items
- Opening hours
- Contact details where required
Service Providers
Third-party providers assisting with:
- Payments
- Hosting
- Analytics
- Notifications
- Customer support
Legal Authorities
- Where required by law, regulation, court order, or to protect the rights and safety of XenBite, users, or the public.
6. Data Storage and Security
We use reasonable technical and organizational measures to protect Vendor information against:
- Unauthorized access
- Loss
- Misuse
- Disclosure
- Alteration
However, no internet-based platform can guarantee absolute security.
7. Data Retention
We retain Vendor information only for as long as necessary to:
- Operate the platform
- Maintain transaction records
- Meet legal, accounting, and tax obligations
- Resolve disputes and enforce agreements
8. Vendor Rights
Subject to applicable laws, Vendors may request:
- Access to their personal data
- Correction of inaccurate data
- Deletion of certain data
- Restriction of processing
- Export of certain data
Requests may be submitted through XenBite support channels.
9. Cookies and Analytics
XenBite may use cookies and analytics technologies to:
- Improve platform functionality
- Measure performance
- Understand usage trends
- Enhance user experience
Vendors may manage certain cookie settings through their browser settings.
10. International Transfers
Vendor information may be processed or stored outside the Vendor’s country where service providers operate infrastructure or systems.
We take reasonable steps to ensure appropriate safeguards are in place.
11. Changes to This Privacy Policy
XenBite may update this Privacy Policy at any time. Updated versions will be posted on the platform with a revised effective date.
Continued use of the platform after updates constitutes acceptance of the revised policy.
12. Contact Information
For privacy-related questions or requests, Vendors may contact:
XenBite Support
Email: support@team.xenbite.com
Website: XenBite