XenBite User Privacy Policy
Last Updated: May 25, 2026
Welcome to XenBite ("XenBite", "we", "our", or "us").
This Privacy Policy explains how XenBite collects, uses, stores, and protects information from customers and users ("Users") who access or use the XenBite platform.
By using XenBite, you agree to this Privacy Policy.
1. Information We Collect
We may collect the following information from Users:
Account Information
- Name
- Email address
- Phone number (optional)
- Date of Birth (optional)
- Account login details
Order Information
- Orders placed
- Favorite stores
- Collection history
- Rewards and referral activity
Location Information
XenBite may collect approximate or precise location data to:
- Show nearby stores
- Display fresh and surplus food offers
- Improve collection experiences
Location access can be managed through device settings.
Payment Information
- Payments may be processed through third-party providers such as Stripe.
- XenBite does not store full payment card details on its own servers.
Technical Information
- IP address
- Device information
- Browser type
- App version
- Usage analytics
- Log data
2. How We Use Information
We use User information to:
- Create and manage accounts
- Process food orders
- Provide customer support
- Show nearby stores and offers
- Improve app performance and user experience
- Prevent fraud, abuse, or unauthorized activity
- Send order updates and important notifications
- Operate loyalty, referral, and promotional systems
3. Sharing of Information
We may share information with:
Vendors
Information required to fulfill orders, including:
- Name
- Order details
- Collection information
Service Providers
Third-party providers assisting with:
- Payments
- Hosting
- Analytics
- Notifications
- Customer support
Legal Authorities
- Where required by law or necessary to protect XenBite, users, vendors, or the public.
4. Food Responsibility Disclaimer
Food quality, preparation, allergy handling, and food safety are the responsibility of the individual Vendors using XenBite.
XenBite acts as a technology platform connecting Users with Vendors and is not responsible for:
- Food preparation
- Ingredient accuracy
- Allergy cross-contamination
- Food safety practices
- Vendor operational issues
Users with allergies or dietary requirements should directly verify information with Vendors before consumption.
5. Data Storage and Security
We use reasonable security measures to protect User information against:
- Unauthorized access
- Loss
- Misuse
- Disclosure
- Alteration
However, no online platform can guarantee absolute security.
6. Data Retention
We retain User information only for as long as necessary to:
- Operate the platform
- Maintain transaction records
- Meet legal and accounting obligations
- Resolve disputes
- Prevent fraud
7. User Rights
Subject to applicable laws, Users may request:
- Access to their personal data
- Correction of inaccurate information
- Deletion of certain information
- Restriction of processing
- Export of certain data
Requests may be submitted through XenBite support channels.
8. Cookies and Analytics
XenBite may use cookies and similar technologies to:
- Improve platform functionality
- Understand usage trends
- Personalize user experience
- Measure performance and engagement
Users may manage certain cookie preferences through browser settings.
9. Children’s Privacy
XenBite is not intended for children under the age required by applicable local laws to independently use digital services.
10. Changes to This Privacy Policy
XenBite may update this Privacy Policy from time to time. Updated versions will be posted on the platform with a revised effective date.
Continued use of XenBite after updates constitutes acceptance of the revised policy.
11. Contact Information
For privacy-related questions or requests, please contact:
XenBite Support
Email: support@team.xenbite.com
Website: XenBite